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  • Alistairroque

    The invention of the telephone in the 1870s allowed brands to communicate with consumers more easily.  Contact Centers, however, weren't established until almost a century later, specifically in the 1960s. Since then, however, it was already evident that business owners had a customer-focused mindset. This gave birth to the idea of customer support.

     

    To date, customer service is still an evolving industry. In fact, it's changing at a rate never seen before, thanks to successive tech innovations influencing even the tiniest business aspects. At the same time, business philosophies are being reshaped by forward-thinking entrepreneurs. Together, these shifts are producing fresh perspectives on the customer journey.

     

    As a result, customer care is s…

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